KURZ: ITIL 4 Specialist: Drive Stakeholder Value + Exam
The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also helps individuals and organizations see the benefits of new methods and move toward using them with confidence, focus, and minimal disruption. ITIL 4s holistic approach raises the
Cena kurzu: 33.600,00 Kč/Kurz * Cena včetně DPH: 40.656,00 Kč/Kurz
Program kurzu
Senior IT leaders and executives
Managers, supervisory staff and team leaders
IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with a service-based business model
IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
Cílkurzu
This course prepares candidates for the ITIL 4 Specialist: Drive Stakeholder Value formal examination. At the end of the course, students will:
Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption/provisioning)
Know how to realize and validate service value
Osnovakurzu
Course overview
Introduction
Understand How Customer Journeys are Designed
Know How to Target Markets and Stakeholders
Know How to Foster Stakeholder Relationships
Know How to Shape Demand and Define Service Offerings
Know How to Align Expectations and Agree Details of Services
Know How to Onboard and Offboard Customers and Users
Know How to Act Together to Ensure Continual Value Co-Creation (Service Consumption/Provisioning)
Know How to Realize and Validate Service Value
Exam Preparation Předcházející kurzy
ITIL 4 Foundation
Navazující kurzy
ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy
Studijní materiály Každý účastník kurzu obdrží příručku v anglickém jazyce a další doplňují materiály.
Výuka probíhá v českém nebo anglickém jazyce.
Certifikační zkouška
Předpoklady: Kandidát musí mít složenou zkoušku ITIL4 Foundation
Bez možnosti použití materiálů
Akreditace Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
Podrobnosti o kurzu
Kurz je určen pro
Cílová skupina Senior IT leaders and executives Managers, supervisory staff and team leaders IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization IT professionals working in roles associated with a service-based business model IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework Cíl kurzu This course prepares candidates for the ITIL 4 Specialist: Drive Stakeholder Value formal examination. At the end of the course, students will: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption - provisioning) Know how to realize and validate service value
Pořadatel kurzu
DataScript s.r.o.
Obchodní podmínky
Objednavateli bude zaslána závazná přihláška k podpisu. Poté bude účastník na školení registrován. Objednavatel uhradí částku kurzovného za výše uvedeného posluchače na základě faktury vystavené poskytovatelem.