SKOLENI.net Školení, kurzy, semináře # itil4 foundation exam
KURZ: ITIL4 Foundation + Exam
The course covers the best practice framework of ITIL 4 at a foundational level. Students learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of custo
Cena kurzu: 27.900,00 Kč/Kurz * Cena včetně DPH: 33.759,00 Kč/Kurz
Program kurzu
Business managers, business process owners, or any business person interfacing with IT organizations
Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers
IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
Other individuals working in parts of the IT organization, including: – IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality, and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security) Goal Upon successful completion of this course, candidates will be able to:
Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
Describe the service value system (SVS), and learn how the SVS ensures value is co-created with the business
Understand and implement the ITIL service value chain
Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Outline
Key Concepts and Definitions of Service Management
The Four Dimensions of Service Management
The ITIL Service Value System
Service Value Chain
ITIL Management Practices
Exam preparation
Prerequisites Additional study time outside of the class is required to prepare for the certification exam.
Following courses
ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist Drive Stakeholder Value
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy
Accreditation Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
Podrobnosti o kurzu
Kurz je určen pro
Audience Business managers, business process owners, or any business person interfacing with IT organizations Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4 Other individuals working in parts of the IT organization, including: – IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality, and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security) Goal Upon successful completion of this course, candidates will be able to: Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation Describe the service value system (SVS), and learn how the SVS ensures value is co-created with the business Understand and implement the ITIL service value chain Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Pořadatel kurzu
DataScript s.r.o.
Další organizační náležitosti k danému školení
Prerequisites Additional study time outside of the class is required to prepare for the certification exam. Following courses ITIL4 Specialist Create, Deliver & Support ITIL4 Specialist Drive Stakeholder Value ITIL4 Specialist High Velocity IT ITIL4 Strategist Direct. Plan & Improve ITIL4 Leader Digital & IT Strategy Accreditation Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
Obchodní podmínky
Objednavateli bude zaslána závazná přihláška k podpisu. Poté bude účastník na školení registrován. Objednavatel uhradí částku kurzovného za výše uvedeného posluchače na základě faktury vystavené poskytovatelem.